Tier 3 restrictions in Fife from Friday 13th November - steps taken at North Glen Medical Practice.

North Glen Medical Practice continues to take all reasonable steps to ensure the safety of all our patients and our staff during this uncertain time.  We would be very grateful if all patient's would take the time to read the below information. You may be directed to the practice website by our reception staff, a GP or other healthcare professional.

How do I get an appointment at the practice?

Nursing appointments for all treatment room services such as; bloods, ECGs, cervical smears, dressings or stitch removal, can be made by telephoning the practice on 01592 620062 and select option 2.

If you would like to make an appointment for a routine or same day appointment with a GP, Advanced Nurse Practitioner or Nurse Practitioner, the practice's preferred route is for patients to complete an online form by using the link at the top of this page called Online Consult.  If you are unsure which form to fill out, select the "general health enquiry" form and fill out as much information as possible. Once your form is received by the practice, it is assessed by a clinician and the patient will then receive a telephone call to discuss your care and the best course of action to help.  Patients should be aware that it may not always be necessary for a patient to see a GP, we have many healthcare professionals who work with us including Advanced Nurse Practitioners, Nurse Practitioners, Mental Health nurses, CBT Therapist, a physiotherapist. Your appointment may initially be a telephone consultation or a Near Me video consultation.  If at any time during your consultation your healthcare professional feels that you need to be seen face to face, this will always be arranged.

If you do not have access to the internet or cannot fill out the online consult form, please telephone the practice and select option 2. A member of our clinical team will call you back to discuss your health concern with you.

Restricted access to the surgery building;

Coronavirus cases within Fife are continuing to increase.  In order to protect all our patients and our practice staff, access to the surgery building continues to be restricted at this time. Patients should NOT enter the practice building for any other reason other than to attend a pre-arranged appointment.

When attending an appointment, wherever possible, patients should not bring any other family members or friends unless absolutely essential.  

Requesting repeat prescriptions;

The practice CANNOT accept repeat prescription slips at the main reception desk. A community pharmacy of your choice is however able to accept your repeat slip and would ask that patients attend directly at their community pharmacy if this is their chosen method of requesting their repeat prescription.

Requests for repeat prescriptions will be accepted by the practice by using one of the following methods only;

1.    ONLINE CONSULT - Patients can click the Online Consult banner and select the "medication query" form.  In notes, please ensure you advise which community pharmacy you would like your prescription sent to, and we will ensure this is completed.

2.    PATIENT ACCESS - For patients who are already registered with Patient Access, you can continue as normal to order your repeat prescriptions.  In notes, please ensure you advise which community pharmacy you would like your prescription sent to, and we will ensure this is completed.

3.    EMAIL - Patients can email the practice directly - Fife.northglenprescriptions@nhs.scot - please state your full name, address, date of birth, a valid contact telephone number, details of the medication requested and your chosen community pharmacy for your prescription to be sent to.  If there are any issues, our team will call you or email you to advise.

TELEPHONE REQUESTS FOR PRESCRIPTIONS WILL BE ACCEPTED FOR OUR MOST VULNERABLE PATIENTS SUCH AS OUR FRAIL, HOUSEBOUND AND PALLIATIVE PATIENTS.

Patients and carers should allow 7 days from ordering their medication to collecting from their chosen community pharmacy.

Medical photography

During your telephone or video consultation, a GP or other healthcare professional may request you to take a picture if you have for instance, a rash.

The practice has a dedicated email address for sending any medical photographs to securely.  If you are asked to submit a photograph, you will be directed to our website. Please use the email link below. When preparing to send the picture, please ensure that in the subject column you detail your CHI number / date of birth and the name of the GP / healthcare professional who has requested the picture. Once you have attached the picture, please write a brief description, i.e. "picture of rash on right arm" before sending.

Fife.medphotos.northglen@nhs.scot

If you have any concerns that you or a member of your household may be displaying symptoms of COVID19 and you are managing your symptoms at this time, please immediately go online to NHS Inform to request a test (link below)

NHS Inform - Test and Protect

If you cannot get online, please call; 0800 028 2816

If you are very unwell, please call NHS 24 on 111. Please help NHS 24 to assist our most vulnerable and unwell patients by only dialing 111 if your symptoms are deteriorating or you are very unwell.

If you are experiencing a medical emergency such as a severe shortness of breath, please dial 999 and ask for the ambulance service.  Please advise that the patient has possible COVID related symptoms.

General COVID advice is still available online by visiting NHS Inform @ www.nhsinform.scot

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