Welcome to North Glen Medical Practice
Our G.P's and staff at North Glen Medical Practice in Glenrothes are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, childhood vaccinations and well-person check-ups. Please have a look around our website and meet our team. We welcome feedback from our patients.
How do I request an appointment?
To request any appointment whether routine or urgent, patients should contact the practice by telephone on 01592 620062 and select option 2.
Patients are reminded that in the event of a medical emergency, please dial 999 and ask for the ambulance service. When the practice is closed, patients should contact NHS 24 on 111.
Same day telephone triage
The practice offers a same day telephone triage service for our patients. This triage service should be used by patients who have an urgent medical issue only which requires to be clinically assessed that same day. If you require advice or treatment for a minor ailment, please visit your local community pharmacy in the first instance who may be able to offer advice and/or free treatment if appropriate to do so, under the Pharmacy First Scheme.
If you have an urgent medical issue which requires same day triage by our clinical team, please telephone the practice to request a triage call back.
Triage call back requests are accepted between 8.30am and 11.00am, Monday to Friday.
If you have requested a triage call back, please ensure that you are available to receive this call back. The practice is presently requiring to make a lot of duplicate return calls to patients which is very time consuming for all the team and could delay or prevent another patient who needs an urgent triage call back from receiving one.
COVID-19 PRACTICE SAFETY MEASURES
COVID-19 safety measures will remain in place at North Glen Medical Practice until further notice. For all the current safety measures in place (updated April 2022), please select 'Services' from the main menu, and 'COVID-19 Information'. Please support the practice team by complying with this safety guidance.
Fit for Travel
If you're planning to travel abroad visit fitfortravel.nhs.uk (link is below) or you can call 0800 22 44 88 for up-to-date information on your destination.
Fit for Travel includes the latest health advice and information on advisable vaccines and malaria risks for countries around the World.
Home - Fit for Travel
You're Pregnant, what happens now?
From Monday 14th March 2022, if you discover that you are pregnant, patients should now self refer and register with a midwife themselves. There are two ways to register.
You can register online by clicking the following link and completing the online form - You're pregnant, what happens now? | NHS Fife
You can telephone 01592 643355 (extension 28374) Monday to Friday between 10am and 12 noon only to register.
You're Pregnant - how to register with a midwife
Once you have registered, a midwife will be in touch to provide you with all the information and support you need to guide you through your pregnancy.
Changes to the collection of voluntary authorisation for organ or tissue donation
Patients that register with a General Medical Practice were able to previously provide their voluntary authorisation for organ or tissue donation when completing the registration form with their medical practice. Following the recent changes in Organ Donation law in Scotland, any patient wishing to record their wishes should do so directly through Organ Donation Scotland - please click the following link – https://www.organdonationscotland.org/
During your consultation, you may be asked to send in a medical photograph for the attention of your assessing clinician or GP. Please click the link below;
Patients can email the practice directly, 7 days a week, to request a repeat prescription. Please detail your full name, date of birth, home address and an up to date contact telephone number, along with full details of the medication you are requesting and email to;
Prescription repeat slips can also be brought into the surgery directly and posted in our request box located within the practice building.
GP Fit Notes (sick line)
Patients can email the practice directly, 7 days a week, to request a continuation of a current GP Fit Note (referred to sometimes as a sick line). Please detail your full name, date of birth, home address and an up to date contact telephone number, along with some brief information concerning your current GP fit note and the length of extension you are looking for. A GP may require to contact you about this to discuss. GP Fit notes can be collected from the practice once ready.
Fife Carers Centre
If you are looking after a friend or family member because they are ill, disabled or frail then you are probably a carer, and there is help for you.
Fife Carers Centre - Glenrothes information drop in sessions for family and unpaid carers every Tuesday from 2pm to 4pm at The CISWO, 390 South Street, Glenrothes.
Drop in for an informal chat and a cuppa! They can help with;
- Applying for welfare benefits and grants
- Information to help with your caring role
- Befriending for carers
- Advocacy for carers
- Help with problem solving, tips and ideas to ease your caring role
- Referrals to other organisations
- Contact with other carers
- Someone to talk to when you need someone who understands.
For more information, visit the Fife Carers Centre website - www.fifecarerscentre.org
Fife Carers Centre
Sometimes our thoughts and feelings can overwhelm us. Pick up the phone and dial 0800 83 85 87 or click the link below;
The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018. In view of this, NHS Fife has reviewed and updated its privacy notices and these can be downloaded for North Glen Medical Practice:
North Glen Medical Practice - Privacy Notice
North Glen Medical Practice - Privacy Notice Other Rights
North Glen Medical Practice - Participation in Research - Data Privacy Notice
Research Data Privacy Notice
The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .
If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics
(Site updated 06/07/2022)