Welcome to North Glen Medical Practice
Our G.P's and staff at North Glen Medical Practice in Glenrothes are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, childhood vaccinations and well-person check-ups. Please have a look around our website and meet our team. We welcome feedback from our patients.
Online Consult is coming to North Glen from Wednesday 22nd July 2020!
PLEASE CLICK THE BANNER BELOW TO ACCESS ONLINE CONSULT!
North Glen Medical Practice would like to inform all our patients that from Wednesday 22nd July 2020, we will be commencing a 3 month trial of a new online system called Online Consult. This is a change to the way patients access healthcare presently at the practice.
Online Consult makes asking for help from your GP practice easier and for many patients is more convenient. You will be able to send a request on any medical matter directly and securely to the practice using the above Online Consult link.
What are some of the benefits? You can access Online Consult 24 hours a day, 7 days a week from the comfort of your own home. All you need is either a mobile phone, tablet, iPad or PC/Laptop and connection to the internet. No more telephone queues, simply click the above link from 22nd July and this will take you to clinically approved healthcare information or to contact the practice about any health matter. One of our clinical staff will review the form and the practice will call you back with the advice you need or to make your appointment with you.
You can also contact the practice to request repeat medication or even request a GP Fit Note. If you would like to request a medical letter from your GP, this can also be requested via Online Consult.
Online Consult forms will be reviewed by our clinicians Monday to Friday between 0830 and 1630 hours. From Wednesday 22nd July, Online Consult will be the preferred route to request both routine and same day GP, Advanced Nurse Practitioner or Nurse Practitioner led Minor Ailment clinic appointments.
If you do not have access to the internet you can simply call us and select option 2 for appointments. A member of our team will take some details from you and you will receive a call back.
Please note all nursing appointments for treatment room services such as; cervical smears, dressings, bloods, stitch removal or regular injections remain the same and patients should telephone the practice as normal to make their appointment.
All of our registered patients are asked where possible to use this service. You can also use this service if you are a parent or carer of a patient. Please note, we may require to seek permission from a patient prior to discussing their medical information with you.
For some more information and to see some questions and answers about Online Consult, please click the link below;
Online Consult - Patient Q&A's
Patients are reminded that Online Consult is for routine / same day NON EMERGENCY situations only. In the event of a medical emergency you should dial 999 immediately for an ambulance. Please note a shortness of breath and/or chest pain constitutes a medical emergency.
PLEASE HELP US TO STOP THE SPREAD OF COVID19 - FACE COVERINGS
In line with Scottish Government advice, the practice respectfully requests that anyone attending the surgery for an appointment wears an appropriate face covering whilst in the practice building. Please note that the practice CANNOT supply surgical face masks or face coverings to patients.
We do understand that for medical reasons, some patients cannot wear a mask. The practice has received a lot of enquiries about exemption letters. Please be assured that patients are not required to carry any proof of medical exemption. GP practices are therefore not issuing exemption letters to patients.
We thank all our patients for their continued understanding as we do our utmost to keep our patients and team safe.
We are here for you during COVID-19!
North Glen Medical Practice would like to reassure our patients that we are here for you! If you have a non-coronavirus health concern, GP surgeries and hospitals are still here for you. Don’t ignore the warning signs of serious conditions. Please promptly seek help for emergencies, possible cancer signs and attend immunisation appointments for pregnant women and young children. We do understand that things feel very different for everyone just now and appointments with GP's or other healthcare professionals are different, however advice and help can still be provided to our patients whether that is by telephone consultation or a video consultation. If at any time during your telephone or video consultation, a GP or healthcare professional feels that you need to be seen in person at the surgery, this will be arranged.
COVID-19 / Coronavirus - from FRIDAY 29th MAY 2020
From Friday 29th May 2020, the Scottish Government are commencing an ease of the current lockdown in phases. They have now moved to the TEST AND PROTECT phase of the pandemic. This means that things are slightly different if you have any concerns. Please ensure you read the below information carefully.
If you have any concerns that you or a member of your household may be displaying symptoms of COVID19 and you are managing your symptoms at this time, please immediately go online to NHS Inform to request a test (link below)
If you cannot get online, please call; 0800 028 2816
If you are very unwell, please call NHS 24 on 111. Please help NHS 24 to assist our most vulnerable and unwell patients by only dialing 111 if your symptoms are deteriorating or you are very unwell.
If you are experiencing a medical emergency such as a severe shortness of breath, please dial 999 and ask for the ambulance service. Please advise that the patient has possible COVID related symptoms.
General COVID advice is still available online by visiting NHS Inform @ www.nhsinform.scot
Symptoms of a COVID-19 infection
The most common symptoms of COVID-19 are a new continuous cough and/or a fever/high temperature (37.8c or greater), or you may experience a loss of taste or smell. A new continuous cough is where you: have had a new cough that's lasted for an hour, have had 3 or more episodes of coughing in 24 hours or are coughing more than usual.
A high temperature is feeling hot to the touch on your chest or back (you don't need to measure your temperature). You may feel warm, cold or shivery.
Some people will have more serious symptoms, including pneumonia or difficulty breathing, which might require admission to hospital.
Wearing face masks on public transport - from Monday 22nd June 2020
Following the First Minister's announcement that face coverings will be mandatory on public transport from 22 June 2020, guidance has been provided.
Please click the link below for full details and also additional information on some exemptions.
COVID19 - How to travel safely
Steps taken at North Glen Medical Practice.
North Glen Medical Practice has taken all reasonable steps to ensure the safety of all our patients and our staff during this uncertain time. We would be very grateful if all patient's would take the time to read the below information. You may be directed to the practice website by our reception staff, a GP or other healthcare professional.
Restricted access to the surgery building;
The practice has taken the decision to restrict access to the surgery building. This is to ensure that all measures are taken for infection control to protect both our patients and our staff.
If attending an appointment, wherever possible, please do not bring any other family members or friends with you.
Requesting repeat prescriptions;
Requests for repeat prescriptions will be accepted by using one of the following methods only;
1. ONLINE CONSULT - Patients can click the Online Consult banner and select the "medication query" form. In notes, please ensure you advise which community pharmacy you would like your prescription sent to, and we will ensure this is completed.
2. PATIENT ACCESS - For patients who are already registered with Patient Access, you can continue as normal to order your repeat prescriptions. In notes, please ensure you advise which community pharmacy you would like your prescription sent to, and we will ensure this is completed.
2. EMAIL - Patients can email the practice directly - Fife-UHB.firstname.lastname@example.org - please state your full name, address, date of birth, a valid contact telephone number, details of the medication requested and your chosen community pharmacy for your prescription to be sent to. If there are any issues, our team will call you or email you to advise.
3. TELEPHONE - Patients can telephone the practice Monday to Friday between 3pm and 4pm to request a prescription. During your call, please state the community pharmacy you would like your prescription to be sent to.
Patients and carers should allow 7 days from ordering their medication to collecting from their chosen community pharmacy.
During your telephone or video consultation, a GP or other healthcare professional may request you to take a picture if you have for instance, a rash.
The practice has a dedicated email address for sending any medical photographs to securely. If you are asked to submit a photograph, you will be directed to our website. Please use the email link below. When preparing to send the picture, please ensure that in the subject column you detail your CHI number / date of birth and the name of the GP / healthcare professional who has requested the picture. Once you have attached the picture, please write a brief description, i.e. "picture of rash on right arm" before sending.
Looking after you! Mental health awareness
We do understand during this uncertain and difficult time, patients may be feeling worried, low or anxious for different reasons. There is lots of self help available online or by telephone. Please click the link below to view NHS Fife's directory of services;
MENTAL HEALTH SUPPORT LEAFLET
Glenrothes Befriending Service
Sometimes our thoughts and feelings can overwhelm us. Pick up the phone and dial 0800 83 85 87 or click the link below;
The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018. In view of this, NHS Fife has reviewed and updated its privacy notices and these can be downloaded for North Glen Medical Practice:
North Glen Medical Practice - Privacy Notice
North Glen Medical Practice - Privacy Notice Other Rights
North Glen Medical Practice - Participation in Research - Data Privacy Notice
Research Data Privacy Notice
The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .
If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics
(Site updated 29/07/2020)