Welcome to North Glen Medical Practice
Our G.P's and staff at North Glen Medical Practice in Glenrothes are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, childhood vaccinations and well-person check-ups. Please have a look around our website and meet our team. We welcome feedback from our patients.
Online Consult is coming to North Glen!
North Glen Medical Practice would like to inform all our patients that it is making a change to the way patients access healthcare at the practice. This will initially be a 3 month trial. From Wednesday 22nd July, the practice will transition to a new system called Online Consult. What are some of the benefits? You can access Online Consult 24 hours a day, 7 days a week from the comfort of your own home. All you need is either a smartphone, tablet, iPad or PC/Laptop and connection to the internet. No more telephone queues, simply click the above link from 22nd July and this will take you to clinically approved healthcare information or to request a GP appointment. One of our trained staff will review the form and the practice will call you back with the advice you need or to make your appointment with you. Please note that this service is for routine health requests only.
From Wednesday 22nd July, this will be the preferred route for contacting the practice, therefore please use it unless you have technical issues and cannot access our website.
For some more information and to see some questions and answers about Online Consult, please click the link below;
Online Consult - Questions & Answers
Patients are reminded that in the event of a medical emergency you should dial 999 immediately for an ambulance. Please note a shortness of breath and/or chest pain constitutes a medical emergency.
We are here for you during COVID-19!
North Glen Medical Practice would like to reassure our patients that we are here for you! If you have a non-coronavirus health concern, GP surgeries and hospitals are still here for you. Don’t ignore the warning signs of serious conditions. Please promptly seek help for emergencies, possible cancer signs and attend immunisation appointments for pregnant women and young children. We do understand that things feel very different for everyone just now and appointments with GP's or other healthcare professionals are different, however advice and help can still be provided to our patients whether that is by telephone consultation or a video consultation. If at any time during your telephone or video consultation, a GP or healthcare professional feels that you need to be seen in person at the surgery, this will be arranged.
COVID-19 / Coronavirus - from FRIDAY 29th MAY 2020
From Friday 29th May 2020, the Scottish Government are commencing an ease of the current lockdown in phases. They have now moved to the TEST AND PROTECT phase of the pandemic. This means that things are slightly different if you have any concerns. Please ensure you read the below information carefully.
If you have any concerns that you or a member of your household may be displaying symptoms of COVID19 and you are managing your symptoms at this time, please immediately go online to NHS Inform to request a test (link below)
If you cannot get online, please call; 0800 028 2816
If you are very unwell, please call NHS 24 on 111. Please help NHS 24 to assist our most vulnerable and unwell patients by only dialing 111 if your symptoms are deteriorating or you are very unwell.
If you are experiencing a medical emergency such as a severe shortness of breath, please dial 999 and ask for the ambulance service. Please advise that the patient has possible COVID related symptoms.
General COVID advice is still available online by visiting NHS Inform @ www.nhsinform.scot
Symptoms of a COVID-19 infection
The most common symptoms of COVID-19 are a new continuous cough and/or a fever/high temperature (37.8c or greater), or you may experience a loss of taste or smell. A new continuous cough is where you: have had a new cough that's lasted for an hour, have had 3 or more episodes of coughing in 24 hours or are coughing more than usual.
A high temperature is feeling hot to the touch on your chest or back (you don't need to measure your temperature). You may feel warm, cold or shivery.
Some people will have more serious symptoms, including pneumonia or difficulty breathing, which might require admission to hospital.
Wearing face masks on public transport - from Monday 22nd June 2020
Following the First Minister's announcement that face coverings will be mandatory on public transport from 22 June 2020, guidance has been provided.
Please click the link below for full details and also additional information on some exemptions.
COVID19 - How to travel safely
Steps taken at North Glen Medical Practice.
North Glen Medical Practice has taken all reasonable steps to ensure the safety of all our patients and our staff during this uncertain time. We would be very grateful if all patient's would take the time to read the below information. You may be directed to the practice website by our reception staff, a GP or other healthcare professional.
GP Appointments during COVID-19;
If you call to request an appointment with a GP, you will require to have a telephone consultation with a GP first. The appointment will be at an agreed time. If during this telephone consultation, the GP feels that you need to be seen in the practice, you will be offered an appointment during that call. The GP may also discuss a video consultation with you and will talk you through the process of arranging this. This is to minimise the amount of patients coming into the practice during this period.
Restricted access to the surgery building;
The practice has taken the decision to restrict access to the surgery building. This is to ensure that all measures are taken for infection control to protect both our patients and our staff.
DO NOT enter the surgery building unless you have a prearranged appointment. Patients must only attend the surgery building if they have been instructed to do so by either a GP or by our triage service after a telephone consultation has taken place.
If attending an appointment, wherever possible, please do not bring any other family members or friends with you.
Requesting repeat prescriptions;
Requests for repeat prescriptions will be accepted by using one of the following methods only;
1. ONLINE - For patients who are already registered with Patient Access, you can continue as normal to order your repeat prescriptions. In notes, please ensure you advise which community pharmacy you would like your prescription sent to, and we will ensure this is completed.
2. EMAIL - Patients can email the practice directly - Fife-UHB.firstname.lastname@example.org - please state your full name, address, date of birth, a valid contact telephone number, details of the medication requested and your chosen community pharmacy for your prescription to be sent to. If there are any issues, our team will call you or email you to advise.
3. TELEPHONE - Patients can telephone the practice Monday to Friday between 2pm and 4pm to request a prescription. During your call, please state the community pharmacy you would like your prescription to be sent to.
Patients and carers should allow 7 days from ordering their medication to collecting from their chosen community pharmacy.
During your telephone or video consultation, a GP or other healthcare professional may request you to take a picture if you have for instance, a rash.
The practice has a dedicated email address for sending any medical photographs to securely. If you are asked to submit a photograph, you will be directed to our website. Please use the email link below. When preparing to send the picture, please ensure that in the subject column you detail your CHI number / date of birth and the name of the GP / healthcare professional who has requested the picture. Once you have attached the picture, please write a brief description, i.e. "picture of rash on right arm" before sending.
Personal Protective Equipment - Unpaid carers and paid Personal Assistants
Looking after you! Mental health awareness
We do understand during this uncertain and difficult time, patients may be feeling worried, low or anxious for different reasons. There is lots of self help available online or by telephone. Please click the link below to view NHS Fife's directory of services;
MENTAL HEALTH SUPPORT LEAFLET
Glenrothes Befriending Service
Sometimes our thoughts and feelings can overwhelm us. Pick up the phone and dial 0800 83 85 87 or click the link below;
What's new at North Glen?
The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018. In view of this, NHS Fife has reviewed and updated its privacy notices and these can be downloaded for North Glen Medical Practice:
North Glen Medical Practice - Privacy Notice
North Glen Medical Practice - Privacy Notice Other Rights
North Glen Medical Practice - Participation in Research - Data Privacy Notice
Research Data Privacy Notice
The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .
If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics
(Site updated 02/07/2020)