Online Consult

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North Glen Medical Practice would like to inform all our patients that from Wednesday 22nd July 2020, we will be commencing a trial of a new online system called Online Consult. This is a change to the way patients access healthcare presently at the practice.

Online Consult makes asking for help from your GP practice easier and for many patients is more convenient. You will be able to send a request on any medical matter directly and securely to the practice using the Online Consult link on the main page. 

What are some of the benefits? You can access Online Consult 24 hours a day, 7 days a week from the comfort of your own home. All you need is either a mobile phone, tablet, iPad or PC/Laptop and connection to the internet. No more telephone queues, simply click the above link from 22nd July and this will take you to clinically approved healthcare information or to contact the practice about any health matter. One of our clinical staff will review the form and the practice will call you back with the advice you need or to make your appointment with you. 

You can also contact the practice to request repeat medication or even request a GP Fit Note. If you would like to request a medical letter from your GP, this can also be requested via Online Consult.

Online Consult forms will be reviewed by our clinicians Monday to Friday between 0830 and 1630 hours (except on public holiday closures).  From Wednesday 22nd July, Online Consult will be the preferred route to request both routine and same day GP, Advanced Nurse Practitioner or Nurse Practitioner led Minor Ailment clinic appointments.

Patients are reminded that Online Consult is for NON EMERGENCY situations only. In the event of a medical emergency you should dial 999 immediately for an ambulance. Please note a shortness of breath and/or chest pain constitutes a medical emergency.

If you do not have access to the internet, please telephone the surgery and select option 2. A member of our team will note some details from you and you will receive a call back.

Please note all nursing appointments for treatment room services such as; cervical smears, dressings, bloods, stitch removal or regular injections remain the same and patients should telephone the practice as normal to make their appointment.

All of our registered patients are asked where possible to use this service. You can also use this service if you are a parent or carer of a patient. Please note, we may require to seek permission from a patient prior to discussing their medical information with you.

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