Emergency service during weekends and nights
If you have a serious or urgent problem requiring care before the surgery reopens it will be provided by NHS 24. If a visit or attendance at an out of hours centre is required this will be carried out by GPs at Glenrothes Hospital, Lodge Rise, Glenrothes.
To contact NHS 24 dial 0845 4 24 24 24, or telephone the usual surgery telephone number. An answering machine message will inform you how to contact NHS 24.
A call handler will take the patient’s name, address and phone number. This will be passed to a nurse who assesses the information and gives you advice, or will pass the call to a GP as is clinically necessary. The GP will give you advice over the telephone OR decide you need to be seen at the Primary Care Emergency Centre or hospital OR decide your clinical condition requires a home visit. If you need to be seen at the centre (PCEC), your call will be passed to a dispatcher, who will arrange an appointment for you at the PCEC. If a home visit is required the dispatcher will arrange for a doctor to call. If immediate admission to hospital is more appropriate a 999 ambulance will be called.
In the case of a suspected heart attack, unconsciousness, serious bleeding, severe breathing difficulties or overdose you are advised to dial 999 directly yourself.
In the case of an accident you should attend the Accident & Emergency department at Victoria Hospital.
NHS 24. 24 hours advice line. NHS 24 operates 24 hours per day for advice on 0845 4 24 24 24 or on their website NHS 24 at www.nhs24.com