All consultations are by appointment, made in person or by telephoning (01592) 620062. You are free to attend any of the doctors in the practice, although you may have to wait longer to see your preferred doctor.
Arrangements for urgent cases
We have a Triage nurses who are been fully trained to deal with minor ailments. They will triage your problem and allocate an appointment or advise as necessary. They follows a practice protocol and will always refer to a doctor should you or they be concerned.
For all patients requiring URGENT/SAME DAY appointments or house calls. Triage hours are between 8.30 am and 11.00am daily. House calls requested outwith these times are passed to the On call doctor.
How you can help us:
- Be on time for your appointment
- Tell us if you need to cancel
- Call for a home visit or urgent appointment before 10am
- Ring for test results after 1pm
New GP Telephone Consultations
A number of telephone consultation slots are available each day for patients to speak with GPs if they do not need a face-to-face consultation (e.g. to discuss results, medications, problems or advice). Please understand that our receptionists will ask you what your call is about so they can let the doctor know in advance. Some conditions (e.g rash) may not be suitable for a telephone consultation and you may be advised that you need to make an appointment to come in and see your GP.
How to book a Telephone Consultation
The majority of our telephone consultations can be prebooked. To book a slot, please ring the surgery aptment line on 01592 620062 option 2 and ask for a telephone consultation. Lines are open at 8.30am Monday to Friday. ** If you have the 'Anonymous Call Barring' facility active on your phone, please ensure you TURN IT OFF that day - otherwise the doctor may NOT be able to get through to you. **
How many consultations are available and how long is each consultation?
There are up to 4 telephone consultations available per doctor each day and they are taken fairly quickly so the earlier you can ring the better chance you have of speaking to your GP. Each consultation is allocated approximately 5 minutes per call, but as with normal consultations there maybe times when this runs later.
How to cancel a Telephone Consultation
If you wish to cancel a telephone consultation then please telephone the practice as soon as you are aware the consultation is no longer needed as there may be another patient who needs to speak to a GP. You can call either the main Practice telephone number (01592 620062).
When will the doctor call me?
The doctor will usually call you back as near to your appointment time as possible. However, sometimes, the doctor is held up in surgery and may not be able to call you until later. If you are in any doubt, please call back and ask the Receptionist for further details.
What happens if I have to go out?
If you are out when the doctor calls you he/she may leave a message but usually they will not (or can not if you do not have a messaging service) and you will lose your appointment slot. If you have to go out before the doctor calls you, please ring and let Reception know.
Suffering from a minor illness and w ant some advice as quickly as possible?
DID YOU KNOW...
that your local pharmacist can give you confidential advice and treatment if needed for a number of common illnesses without the need for an appointment with your GP?
Here are just some of the conditions that your pharmacist
can help you with:
Coughs, colds and sore throats
Minor skin conditions and acne
Styes and minor eye infections
Pain, including backache
Pharmacists provide many other services including:
NHS emergency hormonal contraception
NHS smoking cessation support
Advice on travel injection requirements & supply of malaria prevention