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Welcome to North Glen Medical Practice

Our G.P's and staff at North Glen Medical Practice in Glenrothes are proud to offer the highest standard of patient-centred healthcare.

  Please have a look around our website and meet our team. We welcome feedback from our patients.

Right Care in the right place

To protect us and the NHS, it’s important patients know how to get the right care, in the right place. If we all use NHS services wisely, we can keep well and get the care we need quickly, safely and as close to home as possible. For more information, please visit NHS Inform on the following link - Right care right place | NHS inform

Right Care Right Place

How do I request an appointment?

To request any appointment whether routine or urgent, patients should contact the practice by telephone on 01592 620062. If you are seeking advice on a minor ailment, we would recommend that in the first instance, you contact your local community pharmacy. They are likely to be able to see you quicker for your minor ailment and they may be able to give you advice and/or free treatment, if appropriate, under the NHS Pharmacy First Scotland scheme. 

Patients are reminded that in the event of a medical emergency, please dial 999 and ask for the ambulance service.  When the practice is closed, patients should contact NHS 24 on 111. 

Same day telephone triage

The practice offers a same day telephone triage service for our patients.  This triage service should be used by patients who have an urgent medical issue which requires to be clinically assessed that same day. Patients may be directed to their local community pharmacy where appropriate to do so for minor ailments.

If you have an urgent medical issue which requires same day triage by our clinical team, please telephone the practice to request a triage call back. 

Triage call back requests are accepted between 8.30am and 11.00am, Monday to Friday.

If you have requested a triage call back, please ensure that you are available to receive this call back.  We cannot provide a specific time for your call back. The practice is presently requiring to make a lot of duplicate calls to patients which is very time consuming for our clinical team and could delay or prevent another patient who needs an urgent triage call back from receiving one.

NHS Pharmacy First Scotland scheme

Your pharmacist can advise you about conditions such as:

Pharmacists, like GPs, can only provide certain medicines and products on the NHS. All of these are proven to be effective in treating your condition.

If you want a specific medicine or product, you may need to buy it. The pharmacist will give you advice on this.

Some pharmacists have an additional prescribing qualification which allows them to prescribe a wider range of medicines, normally only available from your GP practice.

If the pharmacist, or a member of their team, thinks it is better for you to see your GP or another healthcare professional, they may refer you directly or tell you to make an appointment.

COVID-19 Practice Safety Measures

COVID-19 safety measures will remain in place at North Glen Medical Practice until further notice. For all the current safety measures in place (updated July 2022), please select 'Services'  from the main menu, and 'COVID-19 Information'.  Please support our practice team by complying with this safety guidance.

Organ Donation

Changes to the collection of voluntary authorisation for organ or tissue donation

Patients that register with a General Medical Practice were able to previously provide their voluntary authorisation for organ or tissue donation when completing the registration form with their medical practice. Following the recent changes in Organ Donation law in Scotland, any patient wishing to record their wishes should do so directly through Organ Donation Scotland - please click the following link – https://www.organdonationscotland.org/

Medical Photos

Patients may be asked to send in a medical photograph for the attention of an assessing clinician or GP. If you are asked to send a medical photograph to the practice, please use the below email address. You can also click the email link below.

Fife.medphotos.northglen@nhs.scot

Prescriptions

Patients can email the practice directly, 7 days a week, to request a repeat prescription. Please detail your full name, date of birth, home address and an up to date contact telephone number, along with full details of the medication you are requesting and email to.

Fife.northglenprescriptions@nhs.scot

Prescription repeat slips can also be brought into the surgery directly and posted in our request box located within the practice building. 

Please note that repeat prescription requests should not be made by telephone.  Telephone requests are reserved strictly for our most vulnerable, housebound and palliative patients only.

GP Fit Notes (sick line)

Patients can email the practice directly, 7 days a week, to request a continuation of a current GP Fit Note (referred to sometimes as a sick line).  Please detail your full name, date of birth, home address and an up to date contact telephone number, along with some brief information concerning your current GP fit note and the length of extension you are looking for.  A GP may require to contact you about this to discuss. GP Fit notes can be collected from the practice once ready.

fife.f20611northglen@nhs.scot

The Wellbeing Point

The Well logo

We want to help our patients find health and wellbeing information and resources that are available within our local community easily. Please click on the below link to find information and resources on topics such as; Mental Health Support, Advice and Rights, Employment Support, Addiction Support, COPD and Heart Failure and many more.

The Wellbeing Point | Fife Health and Social Care

On Your Doorstep

On your doorstep Fife
Opening doors to Fife's communities

On Your Doorstep also offers advice and information on subjects such as; care and support, health and wellbeing, mental health, things to do around Fife and information on short breaks. Please click the below link for further information.

On Your Doorstep Fife

Mind to Mind

If you're feeling anxious, stressed, or low, or having problems sleeping or dealing with grief - find out how you can improve your mental wellbeing by hearing what others have found helpful. Please click the below link.

Mind to Mind | NHS inform

Breathing Space

Sometimes our thoughts and feelings can overwhelm us.  Pick up the phone and dial 0800 83 85 87 or click the link below;

Breathing Space

Breathing Space

Data Protection

The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018.  In view of this, NHS Fife has reviewed and updated its privacy notices and these can be downloaded for North Glen Medical Practice:

North Glen Medical Practice - Privacy Notice

North Glen Medical Practice - Privacy Notice Other Rights

gdpr

North Glen Medical Practice - Participation in Research - Data Privacy Notice

Research Data Privacy Notice

 

Disabled Accesswheelchair_access

The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .

If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics

(Site updated 03/08/2022)
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