Welcome to North Glen Medical Practice
Our G.P's and staff at North Glen Medical Practice in Glenrothes are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, childhood vaccinations and well-person check-ups. Please have a look around our website and meet our team. We welcome feedback from our patients.
IMPORTANT PATIENT INFORMATION - UPDATE TO SERVICES AT NORTH GLEN
We are pleased to update our patients with the following information. It is expected that the current disruption to our services will ease from Wednesday 25th November; an urgent care only service will remain in place until that date. Patients are respectfully reminded that they must only enter the surgery building if they are attending a pre-arranged appointment. Further details of how to contact the practice are listed below on the main website page.
PLEASE CLICK THE BANNER BELOW TO ACCESS ONLINE CONSULT
North Glen Medical Practice would like to inform all our patients that from Wednesday 22nd July 2020, we will be commencing a trial of a new online system called Online Consult. This is a change to the way patients access healthcare presently at the practice.
Online Consult makes asking for help from your GP practice easier and for many patients is more convenient. You will be able to send a request on any medical matter directly and securely to the practice using the above Online Consult link.
What are some of the benefits? You can access Online Consult 24 hours a day, 7 days a week from the comfort of your own home. All you need is either a mobile phone, tablet, iPad or PC/Laptop and connection to the internet. No more telephone queues, simply click the above link from 22nd July and this will take you to clinically approved healthcare information or to contact the practice about any health matter. One of our clinical staff will review the form and the practice will call you back with the advice you need or to make your appointment with you.
You can also contact the practice to request repeat medication or even request a GP Fit Note. If you would like to request a medical letter from your GP, this can also be requested via Online Consult.
Online Consult forms will be reviewed by our clinicians Monday to Friday between 0830 and 1630 hours (except on public holiday closures). From Wednesday 22nd July, Online Consult will be the preferred route to request both routine and same day GP, Advanced Nurse Practitioner or Nurse Practitioner led Minor Ailment clinic appointments.
Patients are reminded that Online Consult is for NON EMERGENCY situations only. In the event of a medical emergency you should dial 999 immediately for an ambulance. Please note a shortness of breath and/or chest pain constitutes a medical emergency.
If you do not have access to the internet, please telephone the surgery and select option 2. A member of our team will note some details from you and you will receive a call back.
Please note all nursing appointments for treatment room services such as; cervical smears, dressings, bloods, stitch removal or regular injections remain the same and patients should telephone the practice as normal to make their appointment.
All of our registered patients are asked where possible to use this service. You can also use this service if you are a parent or carer of a patient. Please note, we may require to seek permission from a patient prior to discussing their medical information with you.
For some more information and to see some questions and answers about Online Consult, please click the link below;
Online Consult - Patient Q&A's
NORTH GLEN MEDICAL PRACTICE - DELIVERY OF FLU VACCINATIONS 2020 - IMPORTANT PATIENT INFO
North Glen are commencing annual delivery of our flu vaccinations from 8th October 2020.
Any patient who is entitled to receive their flu vaccination free of charge may have already received a letter from NHS Scotland. If you have not, please do not worry, you will in due course. Letters are being sent to patients between September and November 2020.
The letter will ask you to contact a centralised appointment line. If you are a patient of North Glen Medical Practice aged 18 years or over and have received your letter, please DO NOT telephone the centralised line, please telephone the practice directly on 01592 620062 to arrange your flu vaccination appointment.
North Glen continues to work in conjunction with the Gilvenbank Sports Hub, Collydean Community Centre and the North Glenrothes Community Council and as such we are very fortunate to be able to assist our community and deliver our flu vaccinations to our patients safely at alternative locations.
CHILD VACCINATIONS - IMPORTANT INFORMATION FOR PARENTS
Child flu nasal vaccinations are being delivered entirely by the NHS Fife Immunisations Team; therefore parents of qualifying children should contact the centralised appointment line on receipt of their letter.
FLU VACCINATIONS - PATIENTS AGED 65 YEARS OR OVER
Our patients who are aged 65 years or over should contact the practice by telephone to arrange their flu vaccination appointment if they have already not done so.
FLU VACCINATIONS - PATIENTS AGED 18 TO 64 YEARS WITH A QUALIFYING UNDERLYING HEALTH CONDITION, CARERS OR MEMBERS OF ANY SHIELDING HOUSEHOLD
Our patients who are aged 18 to 64 years or over, are carers or are members of any shielding households should contact the practice by telephone to arrange their flu vaccination appointment if they have already not done so.
Please be advised that there is no walk in flu service available this year. Due to the current COVID-19 pandemic, flu vaccinations are strictly by appointment only. Our team will only be administering the flu vaccination during your appointment and cannot administer other vaccinations such as shingles or pneumonia during the same appointment.
FLU VACCINATIONS - PATIENTS AGED 55 TO 64 YEARS (ADDITIONAL FLU COHORT)
For our patients who are aged 55 to 64 years, GP practices are currently awaiting further guidance from the Scottish Government as to when we can start to deliver these vaccinations. Details will follow as soon as more is known.
We will continue to share our vaccination clinic information via;
Our practice website @; www.northglenmedicalpractice.co.uk
By text message; do we have your most up to date mobile number?
By Social Media; via the practice Twitter page (@MedicalGlen) and the North Glenrothes Community Council and Collydean Community Centre Facebook pages.
If you would like more information on the changes to the eligibility criteria please visit;
DIRECTIONS TO THE GILVENBANK COMMUNITY SPORTS HUB.
The Gilvanbank Community Sports Hub is best accessed from Pitcoudie Avenue, Glenrothes. There is ample parking space close to the building itself. Please click on the Google Maps link below to obtain directions from your home address.
Gilvanbank Community Sports Hub
DIRECTIONS TO THE COLLYDEAN GRANARY BAPTIST CHURCH / COLLYDEAN COMMUNITY CENTRE
The Collydean Granary Baptist Church is located on Torphins Avenue across the road from the Collydean Community Centre. Parking is limited in this area. Please click on the Google Maps link below to obtain directions from your home address.
Collydean Granary Baptist Church
Tier 3 restrictions in Fife from Friday 13th November - steps taken at North Glen Medical Practice.
North Glen Medical Practice continues to take all reasonable steps to ensure the safety of all our patients and our staff during this uncertain time. We would be very grateful if all patient's would take the time to read the below information. You may be directed to the practice website by our reception staff, a GP or other healthcare professional.
How do I get an appointment at the practice?
Nursing appointments for all treatment room services such as; bloods, ECGs, cervical smears, dressings or stitch removal, can be made by telephoning the practice on 01592 620062 and select option 2.
If you would like to make an appointment for a routine or same day appointment with a GP, Advanced Nurse Practitioner or Nurse Practitioner, the practice's preferred route is for patients to complete an online form by using the link at the top of this page called Online Consult. If you are unsure which form to fill out, select the "general health enquiry" form and fill out as much information as possible. Once your form is received by the practice, it is assessed by a clinician and the patient will then receive a telephone call to discuss your care and the best course of action to help. Patients should be aware that it may not always be necessary for a patient to see a GP, we have many healthcare professionals who work with us including Advanced Nurse Practitioners, Nurse Practitioners, Mental Health nurses, CBT Therapist, a physiotherapist. Your appointment may initially be a telephone consultation or a Near Me video consultation. If at any time during your consultation your healthcare professional feels that you need to be seen face to face, this will always be arranged.
If you do not have access to the internet or cannot fill out the online consult form, please telephone the practice and select option 2. A member of our clinical team will call you back to discuss your health concern with you.
Restricted access to the surgery building;
Coronavirus cases within Fife are continuing to increase. In order to protect all our patients and our practice staff, access to the surgery building continues to be restricted at this time. Patients should NOT enter the practice building for any other reason other than to attend a pre-arranged appointment.
When attending an appointment, wherever possible, patients should not bring any other family members or friends unless absolutely essential.
Requesting repeat prescriptions;
The practice CANNOT accept repeat prescription slips at the main reception desk. A community pharmacy of your choice is however able to accept your repeat slip and would ask that patients attend directly at their community pharmacy if this is their chosen method of requesting their repeat prescription.
Requests for repeat prescriptions will be accepted by the practice by using one of the following methods only;
1. ONLINE CONSULT - Patients can click the Online Consult banner and select the "medication query" form. In notes, please ensure you advise which community pharmacy you would like your prescription sent to, and we will ensure this is completed.
2. PATIENT ACCESS - For patients who are already registered with Patient Access, you can continue as normal to order your repeat prescriptions. In notes, please ensure you advise which community pharmacy you would like your prescription sent to, and we will ensure this is completed.
3. EMAIL - Patients can email the practice directly - Fife.email@example.com - please state your full name, address, date of birth, a valid contact telephone number, details of the medication requested and your chosen community pharmacy for your prescription to be sent to. If there are any issues, our team will call you or email you to advise.
TELEPHONE REQUESTS FOR PRESCRIPTIONS WILL BE ACCEPTED FOR OUR MOST VULNERABLE PATIENTS SUCH AS OUR FRAIL, HOUSEBOUND AND PALLIATIVE PATIENTS.
Patients and carers should allow 7 days from ordering their medication to collecting from their chosen community pharmacy.
During your telephone or video consultation, a GP or other healthcare professional may request you to take a picture if you have for instance, a rash.
The practice has a dedicated email address for sending any medical photographs to securely. If you are asked to submit a photograph, you will be directed to our website. Please use the email link below. When preparing to send the picture, please ensure that in the subject column you detail your CHI number / date of birth and the name of the GP / healthcare professional who has requested the picture. Once you have attached the picture, please write a brief description, i.e. "picture of rash on right arm" before sending.
PLEASE HELP US TO STOP THE SPREAD OF COVID19 - FACE COVERINGS
In line with Scottish Government advice, the practice respectfully requests that anyone attending the surgery for an appointment wears an appropriate face covering whilst in the practice building. Please note that the practice CANNOT supply surgical face masks or face coverings to patients.
We do understand that for medical reasons, some patients cannot wear a mask. The practice has received a lot of enquiries about exemption letters. Please be assured that patients are not required to carry any proof of medical exemption. GP practices are therefore not issuing exemption letters to patients.
We thank all our patients for their continued understanding as we do our utmost to keep our patients and team safe.
We are here for you during these uncertain times.
North Glen Medical Practice would like to reassure our patients that we are here for you! If you have a non-coronavirus health concern, GP surgeries and hospitals are still here for you. Don’t ignore the warning signs of serious conditions. Please promptly seek help for emergencies, possible cancer signs and attend immunisation appointments for pregnant women and young children. We do understand that things feel very different for everyone just now and appointments with GP's or other healthcare professionals are different, however advice and help can still be provided to our patients whether that is by telephone consultation or a video consultation. If at any time during your telephone or video consultation, a GP or healthcare professional feels that you need to be seen in person at the surgery, this will be arranged.
If you have any concerns that you or a member of your household may be displaying symptoms of COVID19 and you are managing your symptoms at this time, please immediately go online to NHS Inform to request a test (link below)
If you cannot get online, please call; 0800 028 2816
If you are very unwell, please call NHS 24 on 111. Please help NHS 24 to assist our most vulnerable and unwell patients by only dialing 111 if your symptoms are deteriorating or you are very unwell.
If you are experiencing a medical emergency such as a severe shortness of breath, please dial 999 and ask for the ambulance service. Please advise that the patient has possible COVID related symptoms.
General COVID advice is still available online by visiting NHS Inform @ www.nhsinform.scot
Sometimes our thoughts and feelings can overwhelm us. Pick up the phone and dial 0800 83 85 87 or click the link below;
The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018. In view of this, NHS Fife has reviewed and updated its privacy notices and these can be downloaded for North Glen Medical Practice:
North Glen Medical Practice - Privacy Notice
North Glen Medical Practice - Privacy Notice Other Rights
North Glen Medical Practice - Participation in Research - Data Privacy Notice
Research Data Privacy Notice
The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .
If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics
(Site updated 24/11/2020)