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Welcome to North Glen Medical Practice

Our G.P's and staff at North Glen Medical Practice in Glenrothes are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, childhood vaccinations and well-person check-ups.  Please have a look around our website and meet our team. We welcome feedback from our patients.

How do I request an appointment?

To request any appointment whether routine or urgent, patients should contact the practice by telephone on 01592 620062 and select option 2

Patients are reminded that in the event of a medical emergency, please dial 999 and ask for the ambulance service.  When the practice is closed, patients should contact NHS 24 on 111. 

Same day telephone triage

The practice offers a same day telephone triage service for our patients.  This triage service should be used by patients who have an urgent medical issue only which requires to be clinically assessed that same day. If you require advice or treatment for a minor ailment, please visit your local community pharmacy in the first instance who may be able to offer advice and/or free treatment if appropriate to do so, under the Pharmacy First Scheme.

If you have an urgent medical issue which requires same day triage by our clinical team, please telephone the practice to request a triage call back.  Triage call back requests are accepted between 8.30am and 11.00am, Monday to Friday.

If you have requested a triage call back, please ensure that you are available to receive this call back.  The practice is presently requiring to make a lot of duplicate return calls to patients which is very time consuming for all the team and could delay or prevent another patient who needs an urgent triage call back from receiving one.

If you are concerned that you may have symptoms of COVID-19 however are able to safely manage your symptoms, please follow current guidance - isolate immediately and book a PCR test.

Please support your local practice team by complying with this guidance.

FLU & COVID-19 BOOSTER VACCINATIONS - Please read information below

In line with NHS Fife guidelines, North Glen Medical Practice will be offering a flu vaccination and a COVID-19 booster vaccination to our patients who are aged 80 years and over only.

All flu and COVID-19 booster vaccination clinics have already been held at the practiceIf you are aged 80 years, are not housebound (if you are turning 80 years of age on or before 31st March 2022) and have not received contact from the practice to attend a clinic, please telephone the practice on 01592 620062 and we will arrange your vaccination(s).

Any patient who is housebound will have their vaccination delivered by our community nursing team regardless of their age.

I am not 80 years or over, when will I know about my flu / COVID booster appointment?

All other eligible patients who are under 80 years of age will receive an invitation letter to schedule their appointment at a local vaccination hub. Please note that the practice cannot schedule or change any appointments for our local vaccination hubs.

Important update following move to beyond Level 0 from 9th August 2021

From Monday 9th August 2021, all of Scotland will move to Beyond Level 0.  The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitals and shops.

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch COVID-19.

From Monday 9th August 2021, the following rules will still apply in General Practice:

  • Patients / members of the public, will require to wear a face covering (unless you are medically exempt)
  • Physical distancing will remain within waiting room areas
  • Practice staff will require to wear PPE or be protected behind screens
  • All patients will be asked concerning any COVID-19 symptoms.

PLEASE DO NOT ATTEND THE PRACTICE IF YOU ARE CONCERNED YOU MAY HAVE COVID-19 SYMPTOMS! This could put both our practice team and other vulnerable patients at greater risk.  If you are concerned that you may be displaying symptoms of COVID-19, isolate immediately and book a test!

Please support your local practice team by complying with this guidance.

  COVID - 19 Information

For all practice information relating to COVID-19, including access to the practice building, wearing a face mask, shielding and COVID vaccination information, please select Services from the website menu, then COVID-19 information.

Medical Photos

During your consultation, you may be asked to send in a medical photograph for the attention of your assessing clinician or GP.  Please click the link below;

Fife.medphotos.northglen@nhs.scot

Prescriptions

Patients can email the practice directly, 7 days a week, to request a repeat prescription. Please detail your full name, date of birth, home address and an up to date contact telephone number, along with full details of the medication you are requesting and email to;

Fife.northglenprescriptions@nhs.scot

 

GP Fit Notes (sick line)

Patients can email the practice directly, 7 days a week, to request a continuation of a current GP Fit Note (referred to sometimes as a sick line).  Please detail your full name, date of birth, home address and an up to date contact telephone number, along with some brief information concerning your current GP fit note and the length of extension you are looking for.  A GP may require to contact you about this to discuss.

fife.f20611northglen@nhs.scot

Breathing Space

Sometimes our thoughts and feelings can overwhelm us.  Pick up the phone and dial 0800 83 85 87 or click the link below;

Breathing Space

Breathing Space

Data Protection

The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018.  In view of this, NHS Fife has reviewed and updated its privacy notices and these can be downloaded for North Glen Medical Practice:

North Glen Medical Practice - Privacy Notice

North Glen Medical Practice - Privacy Notice Other Rights

gdpr

North Glen Medical Practice - Participation in Research - Data Privacy Notice

Research Data Privacy Notice

 

Disabled Accesswheelchair_access

The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .

If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics

(Site updated 30/11/2021)
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