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Welcome to North Glen Medical Practice

Our G.P's and staff at North Glen Medical Practice in Glenrothes are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, childhood vaccinations and well-person check-ups.  Please have a look around our website and meet our team. We welcome feedback from our patients.

What's new at North Glen?

PATIENT QUESTIONNAIRE

Primary Care services are changing.  Patient centred care is at the heart of what we do, therefore North Glen would like to invite our patients to take part in our Patient Awareness Questionnaire. Completing the questionnaire will allow North Glen to plan how to keep our patients informed and involved.  The questionnaire will be live until Friday 31st January.

Please click on the below link to access the questionnaire.  Once completed, the questionnaire should be emailed to; fife-uhb.northglenpatientsurvery@nhs.net

IMPORTANT PATIENT INFORMATION: Patient safety is paramount to North Glen Medical Practice.  The North Glen Patient Survey email address is for the secure return of patient surveys only.

The practice cannot answer any medical or non-medical questions via this email address. If you are unwell or have any health concerns, please contact the surgery on 01592 620062. If you are unwell when your GP surgery is closed, please contact NHS 24 on 111. For serious accidents and medical emergencies, please contact the Scottish Ambulance Service by dialing 999. 

Please note that chest pain and/or shortness of breath constitute a medical emergency.

 

North Glen Patient Questionnaire

 

SAME DAY APPOINTMENTS

If you feel your symptoms may require a same day appointment or you would like to request a home visit, please contact the practice on 01592 620062 and select option 3 between 8am and 11am to discuss your symptoms and concerns with one of our triage nurses.  

Our triage nurses are fully trained to assess your symptoms and will offer self care advice or an appointment with an appropriate healthcare professional if required.  Not every condition requires an appointment with a GP. Our Advanced Nurse Practitioner can see most conditions, can prescribe and can also refer patients if required.  Our Triage Nurses are also Nurse Practitioners and run their own minor ailment clinics on a daily basis.  They can also prescribe.

The practice is currently recruiting to our nursing team. Alison, Elaine and Nikki will be continuing to support all our patients on our triage line however, it may take longer than normal for your call to be answered. We appreciate our patient's support and thank you for your understanding.

MENTAL HEALTH TRIAGE SERVICE

North Glen Medical Practice is delighted to offer a mental health triage service to our patients aged 17 years and over. Appointments are available on a Tuesday and a Friday. You may be referred to our mental health triage service by one of our triage nurse practitioners, or by a GP. You are also welcome to request an appointment with our admin team.  Our Mental Health Triage Nurse will be able to assess you and offer support as required.

 

GDPR

Data Protection

The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018.  In view of this, NHS Fife has reviewed and updated its privacy notices and these can be downloaded for North Glen Medical Practice:

North Glen Medical Practice - Privacy Notice

North Glen Medical Practice - Privacy Notice Other Rights

gdpr

North Glen Medical Practice - Participation in Research - Data Privacy Notice

Research Data Privacy Notice

 

 

KNOW WHO TO TURN TO

 

Know Who To Turn To booklet

When you’re ill or injured it’s vital to know who to turn to for the right medical assistance.

Choosing the most appropriate service ensures that you receive the best treatment in the shortest possible time and also helps NHS services to run more efficiently.

This website will help you to select the best service for your needs when you feel unwell or are injured.

Most of the time you will be able to receive the most appropriate care from your Local Pharmacist, GP Practice or by looking after yourself.

It’s important to remember that Accident and Emergency and 999 services should only be used when people are seriously ill or injured.

www.nhsfife.org/knowwhototurnto

 

  

Disabled Accesswheelchair_access

The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .

If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics

(Site updated 22/01/2020)
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