Welcome to North Glen Medical Practice
Our G.P's and staff at North Glen Medical Practice in Glenrothes are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, childhood vaccinations and well-person check-ups. Please have a look around our website and meet our team. We welcome feedback from our patients.
PLEASE READ THE BELOW IMPORTANT INFORMATION
Online Consult is an additional way for patients to manage their health conditions and contact the practice. Online Consult is the preferred route for all patients wishing to request an appointment with a GP, Advanced Nurse Practitioner or to seek advice on minor ailments with our Nurse Practitioners. This service is NOT for emergency situations. In the event of a life threatening emergency, patients or their representatives should ensure they dial 999 for an ambulance. Please note that chest pain and/or a shortness of breath constitutes a medical emergency.
Patients should be aware that Online Consult forms will always be clinically assessed as quickly as possible, however patients should allow a maximum of 48 hours. If you have submitted a form and have received no contact after 48 hours, please telephone the practice to discuss.
Online Consult forms ARE NOT clinically assessed when the practice is closed - this includes weekends and public holidays. We therefore request that all patients seek appropriate medical assistance for any health concerns that cannot wait when the practice is closed by calling NHS 24 on 111.
Patients should be aware that for some minor ailments, they may be re-directed to their local community pharmacy for prompt consultation and free treatment if required under the Pharmacy First Scotland scheme. For more information on Pharmacy First, please click the following link: https://www.nhsinform.scot/care-support-and-rights/nhs-services/pharmacy/nhs-pharmacy-first-scotland
For more information about Online Consult, please click on the Q&A link
Online Consult - Questions & Answers
PLEASE CLICK THE BANNER BELOW TO ACCESS ONLINE CONSULT
PHARMACY FIRST SCOTLAND SCHEME
What is Pharmacy First Scotland?
NHS Pharmacy First Scotland will allow community pharmacies to give people expert help for treating conditions such as sore throats, earache and cold sores, along with common clinical conditions such as urinary tract infections (UTI's). Pharmacy teams offers advice, treatment or referral to other healthcare teams if required.
This service will help people access the right care in the right place, without having to go to their GP practice or local Accident and Emergency Department for non-urgent treatment.
Who can use it?
Everyone who is registered with a GP practice in Scotland, or who lives in Scotland, is encouraged to use their local pharmacy when they have a minor illness or common condition.
For more information, please click the following link; https://www.nhsinform.scot/care-support-and-rights/nhs-services/pharmacy/nhs-pharmacy-first-scotland
NHS Fife are aware that there are a small number of patients in eligible cohorts who are yet to receive their letter. This has happened for a variety of reasons including temporary residency or a simple lost letter. Anyone within the current cohorts being vaccinated who has not received a letter or who has lost their letter, can arrange an appointment by providing some details using the following link:
The COVID vaccination team will review the information and send a letter out as quickly as possible. Patients should be aware however that receipt of an appointment may take 2 to 3 weeks.
In line with new Scottish Government guidance, it is now hoped that all patients who are eligible in cohorts 1 to 9 will have been offered their first dose of the COVID-19 vaccination by the middle of April 2021.
Patients will receive an appointment letter as they become eligible. The letter will detail their appointment date, time and where to attend. If patients have any difficulties attending on the date provided, please do not call the practice, we cannot re-arrange your appointment. Please call the national number detailed on your letter which is; 0800 030 8013.
If you receive a letter with an appointment date and time and feel that you cannot attend due to being housebound, please do not call the practice. Please telephone the national number detailed on your letter 0800 030 8013 to discuss your personal requirements in the first instance with the COVID vaccination team.
NHS Fife have set up 13 dedicated COVID-19 vaccination hubs throughout Fife and will lead the mass vaccinations of Fife residents who are under the age of 80 years. The vaccination hubs will allow more patients to be vaccinated quicker! General practice will be ready to assist if we are required.
Fife residents aged 80 and over should be vaccinated by their GP practice. If you aged 80 years and over and have still not received any contact from the practice, please telephone the practice on 01592 620062.
The practice will continue to keep our patients updated as we receive more information.
VACCINATING UNPAID CARERS
Who can use the registration service?
There are an estimated 700,000 people in Scotland who care for a friend, family member or neighbour affected by a disability, physical or mental ill-health, frailty or substance misuse. Many don’t see what they do as caring, it’s just what they do.
If you are aged 16 or over and provide face-to-face care for family or friends who need extra support, you’re now eligible for the COVID-19 vaccine.
Providing face-to-face care can be anything from doing the shopping and preparing meals to giving personal and practical support. If that sounds like you, it’s time to roll up your sleeve.
All eligible carers who haven’t already received their first coronavirus vaccine or a vaccine invitation letter should use the registration system. Please click the below NHS Inform link to register:
By getting the vaccine, those caring for others can protect themselves from the virus, while continuing to look after and protect others.
Am I eligible?
You are eligible to register for vaccination at this stage if all of the following apply:
- you are aged 16 or over
- you provide face-to-face care and support to one or more family members, friends or neighbours
- the care you provide is not part of a contract or voluntary work
- if caring for someone under 18, they are affected by a disability, physical or mental ill-health, developmental condition or substance misuse
- you have not already received your first coronavirus vaccination
You will need to have access to an email address or mobile phone to register.
COVID STATUS CERTIFICATION (COVID PASSPORTS)
The practice is receiving a number of requests about COVID vaccination certification or COVID passports. Please DO NOT contact the practice to ask for a COVID vaccination passport or status certificate - we are not able to provide any standard document. International certification standards have not yet been agreed. The Scottish Government is working to support the re-opening of international travel once it is safe to do so and they are working with the other UK nations and the World Health Organisation to agree on potential future COVID certification requirements for international travel.
We will keep our patients updated as soon as we know more.
IMPORTANT PATIENT INFORMATION - SHIELDING
Further to the First Minister’s announcement of 4th January 2021, the practice is receiving a high number of calls about shielding and attending work.
IF YOU WERE PREVIOUSLY TOLD TO SHIELD
If you were previously told to shield and received a letter last year from the Scottish Government, you will in the coming days receive a further update letter. This is known as a “Shielding Notification”.
The Chief Medical Officer advises any patients who are on the shielding list to work from home. If you cannot work from home, you should not go to work. Your shielding notification letter will act as a GP Fit Note for as long as lockdown is in place and can be shown to your employer. You do not need a separate fit note from your GP.
IF YOU HAVE AN UNDERLYING HEALTH CONDITION BUT HAVE NOT BEEN TOLD TO SHIELD
If you have an underlying health condition and have not been told to shield by the Scottish Government, please discuss this in the first instance with your employer. There is a lot employers can do to try and make the workplace safe for you. There is also guidance available on the Scottish Government website, please see the link below
During your consultation, you may be asked to send in a medical photograph for the attention of your assessing clinician or GP. Please click the link below;
Patients can email the practice directly, 7 days a week, to request a repeat prescription. Please detail your full name, date of birth, home address and an up to date contact telephone number, along with full details of the medication you are requesting and email to;
Sometimes our thoughts and feelings can overwhelm us. Pick up the phone and dial 0800 83 85 87 or click the link below;
The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018. In view of this, NHS Fife has reviewed and updated its privacy notices and these can be downloaded for North Glen Medical Practice:
North Glen Medical Practice - Privacy Notice
North Glen Medical Practice - Privacy Notice Other Rights
North Glen Medical Practice - Participation in Research - Data Privacy Notice
Research Data Privacy Notice
The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .
If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics
(Site updated 04/05/2021)