Welcome to North Glen Medical Practice
Our G.P's and staff at North Glen Medical Practice in Glenrothes are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, childhood vaccinations and well-person check-ups. Please have a look around our website and meet our team. We welcome feedback from our patients.
How do I request an appointment?
To request any appointment whether routine or urgent, patients should contact the practice by telephone on 01592 620062 and select option 2.
Patients are reminded that in the event of a medical emergency, please dial 999 and ask for the ambulance service. When the practice is closed, patients should contact NHS 24 on 111.
Same day telephone triage
The practice offers a same day telephone triage service for our patients. This triage service should be used by patients who have an urgent medical issue only which requires to be clinically assessed that same day. If you require advice or treatment for a minor ailment, please visit your local community pharmacy in the first instance who may be able to offer advice and/or free treatment if appropriate to do so, under the Pharmacy First Scheme.
If you have an urgent medical issue which requires same day triage by our clinical team, please telephone the practice to request a triage call back. Triage call back requests are accepted between 8.30am and 11.00am, Monday to Friday.
If you have requested a triage call back, please ensure that you are available to receive this call back. The practice is presently requiring to make a lot of duplicate return calls to patients which is very time consuming for all the team and could delay or prevent another patient who needs an urgent triage call back from receiving one.
COVID-19 PRACTICE SAFETY MEASURES
Following the First Minister's announcement on Tuesday 18th January 2022 and the removal of specific social distancing measures from Monday 24th January 2022, we would like to advise our patients that all current COVID-19 practice safety measures WILL REMAIN in place until further notice. These measures are essential to continue to protect both our most vulnerable patients and our practice team.
Please allow us to reassure that the practice is OPEN. Patients should continue as normal to request an appointment by telephoning the practice and selecting option 2, Monday to Friday 8.30am to 5pm. If you require a triage call back for an urgent health concern, please telephone the practice and select option 2 between 8.30am and 11am, Monday to Friday.
Measures remaining in place are;
Patients MUST wear an appropriate face covering ensuring that both their nose and mouth are covered - unless you are medically exempt.
Access to the practice building
Patients should NOT attend the practice unless they are doing so for a pre-arranged appointment
Attending the practice for an appointment
If you are attending the practice for a medical appointment, please wherever possible, attend alone. Our main waiting area has reduced capacity to ensure a strict 2m distance is in place.
If you have any concerns about COVID
PLEASE DO NOT ATTEND THE PRACTICE IF YOU ARE CONCERNED YOU MAY HAVE COVID-19 SYMPTOMS This could put both our practice team and other vulnerable patients at greater risk. If you are concerned that you may be displaying symptoms of COVID-19, please follow the current Scottish Government guidance with regards to isolation periods and any requirements for lateral flow daily testing or PCR testing if applicable. If you are scheduled to attend an appointment in the practice, please telephone the practice on 01592 620062 and select option 2 for advice.
Repeat prescription slips should NOT be handed into the practice. Repeat requests can be made via our prescription email address Fife.firstname.lastname@example.org or via Patient Access for any patient who is signed up to this service. Patients can also hand in repeat slips to their chosen community pharmacy. Telephone prescription requests are strictly reserved for our housebound, vulnerable and palliative patients only.
GP Fit Notes - important updated information for patients - please read carefully.
On 17th December 2021, the Department for Work and Pensions suspended the requirement for GP fit notes for benefit purposes between 17 December 2021 and 26 January 2022.
Patients whose fit notes expire, and those who make new claims due to a health condition between 17 December and 26 January (and are still ongoing), will need to provide medical evidence from 27 January 2022, and may therefore contact their GP for a fit note.
Fit notes for Statutory Sick Pay purposes will be required for absences which begin on or after 27 January and last for longer than 7 days. Individuals whose sickness began between 10 December and 26 January inclusive will continue to be able to self-certify their absence for up to 28 days.
All GP Fit Notes (also referred to as a sick line) will be posted out to patients by the practice - GP Fit Notes cannot be collected for the time being. Enquiries or requests for a GP Fit Note can also be made to our practice email address email@example.com
COVID-19 BOOSTER VACCINATIONS - Please read information below
Make sure you book your COVID-19 booster to maximise protection
People aged 18 and over can book boosters online.
All adults aged 18 and over can book their appointment for a COVID-19 vaccine booster through the online portal on NHS inform: www.nhsinform.scot/covid19vaccinebooster.
If you are unable to access the online portal you can book an appointment through the National Helpline on 0800 030 8013.
Even if you’ve been double-vaccinated, your immunity against COVID-19 wanes over time. That’s why boosters are necessary. The booster vaccine gives you the protection you need against serious COVID-19 illness. Local Health Boards are offering additional drop-in facilities - you can find information on local health board websites and social media.
Appointments must be booked at least 12 weeks after a second dose however adults with a confirmed case of the virus since receiving a vaccine should wait four weeks from testing positive to receive their booster. Even if you have had COVID-19 it is still important you come forward and complete your vaccination course to maximise your protection.
You can view a short video on how to use the booking portal at: www.youtube.com/watch?v=PiEd6-r_dKU
Anyone in earlier groups who missed their vaccination can book an appointment by calling the National Helpline on 0800 030 8013 which is open from 8am to 8pm, 7 days a week.
COVID - 19 Information
For all practice information relating to COVID-19, including access to the practice building, wearing a face mask, shielding and COVID vaccination information, please select Services from the website menu, then COVID-19 information.
During your consultation, you may be asked to send in a medical photograph for the attention of your assessing clinician or GP. Please click the link below;
Patients can email the practice directly, 7 days a week, to request a repeat prescription. Please detail your full name, date of birth, home address and an up to date contact telephone number, along with full details of the medication you are requesting and email to;
GP Fit Notes (sick line)
Patients can email the practice directly, 7 days a week, to request a continuation of a current GP Fit Note (referred to sometimes as a sick line). Please detail your full name, date of birth, home address and an up to date contact telephone number, along with some brief information concerning your current GP fit note and the length of extension you are looking for. A GP may require to contact you about this to discuss.
Sometimes our thoughts and feelings can overwhelm us. Pick up the phone and dial 0800 83 85 87 or click the link below;
The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018. In view of this, NHS Fife has reviewed and updated its privacy notices and these can be downloaded for North Glen Medical Practice:
North Glen Medical Practice - Privacy Notice
North Glen Medical Practice - Privacy Notice Other Rights
North Glen Medical Practice - Participation in Research - Data Privacy Notice
Research Data Privacy Notice
The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .
If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics
(Site updated 26/01/2022)