Welcome to North Glen Medical Practice

Our G.P's and staff at North Glen Medical Practice in Glenrothes are proud to offer the highest standard of patient-centred healthcare.

  Please have a look around our website and meet our team. We welcome feedback from our patients.

IMPORTANT PATIENT INFORMATION - ADVANCE NOTICE OF FORTHCOMING TRAINING CLOSURE

The practice will be closed on Thursday 7th November 2024 between 1pm and 6pm for staff training.

During this closure, NHS Fife Urgent Care Service will provide assistance for any patients requiring same day urgent care only.

Details of how to contact the urgent care service will be updated on the day of the closure.

Right Care in the right place

To protect us and the NHS, it’s important patients know how to get the right care, in the right place. If we all use NHS services wisely, we can keep well and get the care we need quickly, safely and as close to home as possible. For more information, please visit NHS Inform on the following link - Right care right place | NHS inform

How do I request an appointment?

To request any appointment whether routine or urgent, patients should contact the practice by telephone on 01592 620062. If you are seeking advice on a minor ailment, we would recommend that in the first instance, you contact your local community pharmacy. They are likely to be able to see you quicker for your minor ailment and they may be able to give you advice and/or free treatment, if appropriate, under the NHS Pharmacy First Scotland scheme. 

Patients are reminded that in the event of a medical emergency, please dial 999 and ask for the ambulance service.  When the practice is closed, patients should contact NHS 24 on 111. 

NORTH GLEN TRIAGE SERVICE 

The practice offers a triage service for our patients, Monday to Friday between 8.30am and 10.00am. When a patient calls the practice with a minor ailment concern, our medical receptionists will ask for the patient to provide some brief information about their health concern. Depending on the concern, patients will either be; re-directed to their local community pharmacy in line with the NHS Pharmacy First scheme if appropriate to do so, or, offered a triage call back with our Nurse Practitioner or an emergency same day appointment dependent on clinical need.

Triage call back requests are accepted between 8.30am and 10.00am, Monday to Friday.

If you are receiving a triage call back, please ensure that you are available to receive this call back.  We cannot provide a specific time for your call back and cannot attempt to contact a patient multiple times as this may prevent another patient from receiving a call back.

NHS Pharmacy First Scotland scheme

Many patients are utilising our triage service for minor ailments which in many cases could be dealt with quicker by visiting a community pharmacy.  The NHS Pharmacy First scheme, is unique to Scotland and patients can visit any pharmacy in Scotland to access the service as long as they are living in Scotland and are registered with a Scottish GP practice.  

If you have a minor ailment or illness, your community pharmacy is the first place you should attend.

The service offers advice and/or free treatment if appropriate for many common clinical conditions such as;

• Shingles
• Sore Throats
• Urinary Tract Infections (females only aged 16 years and over)
• Skin infections
• Insect bites
• Impetigo
• Thrush
• and many more minor ailments

Pharmacists, like GPs, can only provide certain medicines and products on the NHS. All of these are proven to be effective in treating your condition.

ZERO TOLERANCE 

AGGRESSIVE OR ABUSIVE BEHAVIOUR TOWARDS PRACTICE STAFF WILL NOT BE TOLERATED

North Glen Medical Practice takes it very seriously if a member of staff is treated in an abusive or violent way.

The Practice supports the 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients must be in place. Dealing with people who are abusive or aggressive towards our staff and our patients, takes us away from caring for you. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, if deemed appropriate, the Police may be contacted. We have the right to refuse treatment and take further action against anyone who threatens the safety of our staff and our patients.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

• Using bad language or swearing at practice staff
• Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
• Verbal abuse towards the staff in any form including verbally insulting the staff
• Racial abuse and sexual harassment will not be tolerated within this practice
• Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
• Causing damage/stealing from the Practice's premises, staff or patients
• Obtaining drugs and/or medical services fraudulently

We simply request that all patients treat our GPs and our practice team with courtesy at all times.

Thank you.

COVID Infection - Reviewed and updated August 2024

COVID infection remains a risk to both patients and staff within North Glen Medical Practice. Patients and staff can freely choose whether they wish to wear a face covering. In the event of COVID infection, our healthcare staff still require to isolate away from work should they test positive, therefore the virus still poses a risk to not only our most vulnerable patients but also our practice staff which ultimately could then lead to staff shortages and restrictions to the services we can provide to our patients. We would therefore ask our patients to remain mindful and in particular if attending the surgery with respiratory concerns, or if a patient is worried they may have COVID, to please consider wearing a mask whilst in the surgery building or to telephone the practice ahead of an appointment for advice.

Organ Donation

Changes to the collection of voluntary authorisation for organ or tissue donation

Patients that register with a General Medical Practice were able to previously provide their voluntary authorisation for organ or tissue donation when completing the registration form with their medical practice. Following the recent changes in Organ Donation law in Scotland, any patient wishing to record their wishes should do so directly through Organ Donation Scotland - please click the following link – https://www.organdonationscotland.org/

Medical Photos

Patients may be asked to send in a medical photograph for the attention of an assessing clinician or GP. If you are asked to send a medical photograph to the practice, please use the below email address. You can also click the email link below.

Fife.medphotos.northglen@nhs.scot

Prescriptions

Patients can email the practice directly, 7 days a week, to request a repeat prescription. Please detail your full name, date of birth, home address and an up to date contact telephone number, along with full details of the medication you are requesting and email to.

Fife.northglenprescriptions@nhs.scot

Prescription repeat slips can also be brought into the surgery directly and posted in our request box located within the practice building. 

Please note that repeat prescription requests should not be made by telephone.  Telephone requests are reserved strictly for our most vulnerable, housebound and palliative patients only.

GP Fit Notes (sick line)

Patients can email the practice directly, 7 days a week, to request a continuation of a current GP Fit Note (referred to sometimes as a sick line).  Please detail your full name, date of birth, home address and an up to date contact telephone number, along with some brief information concerning your current GP fit note and the length of extension you are looking for.  A GP may require to contact you about this to discuss. GP Fit notes can be collected from the practice once ready.

fife.f20611northglen@nhs.scot

The Wellbeing Point

We want to help our patients find health and wellbeing information and resources that are available within our local community easily. Please click on the below link to find information and resources on topics such as; Mental Health Support, Advice and Rights, Employment Support, Addiction Support, COPD and Heart Failure and many more.

The Wellbeing Point | Fife Health and Social Care

On Your Doorstep

Opening doors to Fife's communities

On Your Doorstep also offers advice and information on subjects such as; care and support, health and wellbeing, mental health, things to do around Fife and information on short breaks. Please click the below link for further information.

Sometimes our thoughts and feelings can overwhelm us.  Pick up the phone and dial 0800 83 85 87 or click the link below;

Breathing Space

Data Protection

The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018.  In view of this, NHS Fife has reviewed and updated its privacy notices and these can be downloaded for North Glen Medical Practice:

North Glen Medical Practice - Privacy Notice

North Glen Medical Practice - Privacy Notice Other Rights

North Glen Medical Practice - Participation in Research - Data Privacy Notice

Research Data Privacy Notice

Disabled Access

The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .

If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics