We would like to inform our patients of an upcoming change to our triage service. This change is designed to improve how we assess and respond to your healthcare needs.
What is changing?
From Monday 29th September 2025, patients will no longer be able to request a triage call back. This is to allow the Practice to manage appointment requests more efficiently.
Why is this change happening?
We are making this change to ensure that patients are directed to the most appropriate care as quickly and safely as possible.
What will happen from Monday 29th September 2025?
If you contact the Practice with any health concern, you will continue to be directed to the most appropriate healthcare professional. This is not always a GP. We are a multi-disciplinary team here at North Glen.
If you contact the Practice with a minor ailment that is suitable to be treated by community pharmacy under the NHS Pharmacy First Scheme, you will be directed to attend community pharmacy.
Community pharmacy can see and offer treatment for a wide range of common minor ailments at no cost to patients, if appropriate, under the NHS Pharmacy First Scheme. Community pharmacy can also offer patients advice on how to manage minor ailment symptoms. Please see the link below for more information.
NHS Pharmacy First Scotland | NHS inform
NHS 24 also offer a comprehensive symptom checker.
Check your symptoms | NHS 24
What if I have a minor ailment that cannot be treated by my community pharmacy?
If you have a minor ailment, such as a chest infection, that may not be suitable for a community pharmacy to assess and treat, you will be offered a minor ailment appointment at the Practice with a Nurse Practitioner. Depending on the urgency of your health concern, this may be a same day appointment or an appointment within 24 to 48 hours. There will be limited telephone consultations available to help patients who may be unable to attend the Practice.
If you attend community pharmacy and they are unable to treat or assess your minor ailment, please be reassured that they will refer you back to your GP practice using a formal referral process. The community pharmacy will contact your GP surgery with information and an explanation as to why they cannot treat your minor ailment.
Patients should always remember that if you are unwell and are awaiting an appointment and there are any changes or worsening of your symptoms, you must contact the Practice for further advice between 8am and 6pm. If you require advice when the Practice is closed, please contact NHS 24 by dialling 111.
We do understand that any changes to familiar processes can be challenging, and we want to reassure you that our team is here to support all our patients through this transition.
Thank you for your continued support and understanding.
